Frequently Asked Questions

 Here is a solution for for those who prefer to have the content of our programs read aloud to them.  Chrome, Microsoft Edge, and Firefox all have extensions that you can attach to your browsers that will read the content of the web site, programs and exams.

The one we have tested that works well and appears to be free is: Read Aloud: A Text to Speech Voice Reader.

 You can download it at the browser's extension stores or go to the their web site at ReadAloud.app.

It is an open source solution and is available in 9 languages, at least per their official description by the browsers.  Their own detail says it supports upto 40 languages.

Select a site and create Account

To make an individual course purchase:

• First create your account by clicking Create Account from the top menu.
• Select Courses from the menu
• Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

Purchase Credits

• Billing Address: Before you can complete your purchase, you will need to enter your billing address.
• Payment information: Next, you will be required to enter your credit card information.
• Promotion:  You may enter a promotion code if available.
• After you have entered all of the required information, click Review Information to continue.
• Once your billing information has been Reviewed, agree to the terms and click Purchase Course
• Your purchase is now complete and you are ready to begin your course.

Yes, but they will need to enter their credit / bank card billing address in place of your address for the purchase.

To receive your Seller Server certificate, you must first create a profile and then purchase the Seller Server courses. Once your purchase is complete, you can study the course material and take your final exam. After you complete your final exam, you will be able to print your Seller Server certificate. Please note that each section of each of the modules are timed, and require you to pass a knowledge check exam at the end of the module before you can move to the next module. All modules must be successfully completed before you can begin your final exam.

The Study Material will take approximately 2 to 6 hours depending on your location. The exam is timed for 90 minutes and will need to be completed in one sitting.

Your Seller Server certificate is good for two to four years depending on your location. The expiration date of your certificate can be found on your Seller Server certificate.

It does not cost anything. You may sign in to your account and reprint your Seller Server certificate any time you want from any computer with internet access until the expiration date of the certificate.

Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

After you create an account, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

We are sorry, but per restricted regulation imposed on us per state requirements we are not allowed to release test answer information.

Our group purchase order system allows you to make a single transaction for group codes. There is a minimum of 2 courses required to make a group purchase. You will have to set up a passkey for your purchase; we will issue you access codes once the purchase is processed. Your employees will then go to the website and sign up for an account. Once their account is created they will then be able to redeem the course using the access code and passkey. To make a group purchase you will need select "Bulk Purchases" from the menu at the top of the page. Please note that the passkey remains the same for everyone and each employee must have own account when taking the course as the certificate will print under the name that's on the account. For more information on group purchase you can visit our info site at https://sellerserverclasses.com.

To change the language from English to Spanish you will click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

Access codes and passkey are for group purchases only and are used to redeem a course purchased on your behalf by your employer and are given to you by your employer. If you are part of a group purchase you will need to obtain this from your employer; otherwise you will need to select "Courses" from the menu at the top of the page and then click on the green "Take This Course" button to make an individual purchase.

To view your access codes and passkey you will need to view the details of your bulk purchase. To view your bulk purchase, you will need to click on the "Me" icon located at the top of the page and then click on the "My Purchases" link located underneath your name. When you click on the purchase you want to view, it will display the purchase details including access codes and passkey. Please note that in this page you will also be able to do other functions such as "Management Sharing" which will allow you to share the details of the purchase with another user and view, download and print employee certificates.

To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button. You will then need to click on the green "Print Page" button to print it or the "Download" button to save a copy to your computer or email it to your employer.

We are sorry but we do not mail or email certificates. For your convenience, your account can be accessed from any computer with internet access and a printer such as the public library or your place of employment. Your certificate will be stored on your account for the certificate's term of validity. You can access your account at any time within the term of validity to print or download your certificate.

• There are 25 multiple choice questions on the exam.
• The exam is timed for 90 minutes, but usually takes less than that to complete.
• The minimum passing score is 70%.

Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

You create your username during the signup process. Your email address is only used for communication purposes.

Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the students name, email address, and the phone number or physical address to verify account.

Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

There are a few reasons why you could have been kicked out of the course.

Failing a PVQ:
Per State requirement a student can only fail due to personal verification questions (PVQ's) a maximum of 3 times within each module. You failed due to either incorrectly answering or not submitting your answer within the 60 seconds allowed 3 times.

Failing the knowledge check:
Due to State regulations a student can only fail the knowledge checks a maximum of 3 times per module. You will have to repurchase the course in order to continue.

Failing the exam:
Per state requirement a student can fail the final exam a maximum of 2 times. Since this was your second time you failed you will have to purchase the course again in order to continue.

Personal verification questions (PVQ's) are a state requirement and are used to verify your identity throughout the exam. Once you enter the answer you will need to click on the blue add question button. Once all questions have been selected, the exam will begin.

• As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate.
• If there is a mistake on the name on your certificate you will need to submit a support ticket with your request and the following information.
• Please provide us with the email address, phone number, and home address associated with the account.
• Once we have received and verified this information, the incorrectly issued certificate on this account will be voided- making it no longer valid.
• A new, corrected certificate will then be issued to this account.

If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.

 To recieve your Food Protection Managers Certification, go to FMC Food Managers Certification, https://www.FoodManagersCertification.com/California, and enroll. 

FMC Food Managers Certification is accredited by ANAB for ANAB-CFP for CFPM exams.

The proctored ANAB-CFP exam can be taken through Prometric Test Centers, ProProctor Remote or an EduProctor On-site proctor.

To obtain your Server ID Number and Alcohol Training

• Note, you can go ahead and create your account with SSC Seller Server Classes prior to getting your California Server ID, but you will have to have your California Server ID prior to finishing the program.
• Please visit the California Alcohol Beverage Control Responsible Beverage Service portal https://abcbiz.abc.ca.gov and create an account on the ABC Online website.
• Once an account is created with the California ABC Online Portal it will allow you to process the payment for your $3 dollar Server ID Number.
• Once your Server ID Number has been purchased please create an account with SSC Seller Server Classes on our website at SellerServerClasses.com/California
• Once the SSC account is created on our website SellerServerClasses.com/California it will allow you to make a course purchase for $9 dollars.
• To make an individual purchase of the alcohol seller server course you will need to click on “Courses” at the top of the page at SellerServerClasses.com/California/courses and then click on the “Take this course” button on the right side of the page.
• You will then need to enter payment information along with your personal information and then click on the blue “Review Information” button.
• If everything was entered correctly you will then be taken to the next page, where you will need to agree to the policies and then click on the “Purchase” button.
• If your payment is approved, you will then need to click on “Course” from the menu and then click on the green “Study” button to begin the course.
• Once all the modules have been reviewed you will be prompted to complete your profile, this is where you will then enter your California RBS Server ID number so we may report your training.
• After all your information was entered and everything checks out, we will report your training to the state of California ABC Online Services immediately.
• Finally, you will need to take the final exam on your California ABC RBS account where you purchased your California Server ID number.
• Once you have successfully completed the RBS final exam you will be issued a certificate number until the state starts issuing certificates.
• For any questions on the final exam or certificate numbers, you will need to contact California ABC RBS directly.
• You can find contact information by going to https://www.abc.ca.gov/education/rbs and then selecting the District Office for your jurisdiction.

In California, anyone involved in serving alcoholic beverages must complete Responsible Beverage Service (RBS) training through an ABC-accredited provider, such as SSC Seller Server Classes at SellerServerClasses.com/California.

This requirement applies to servers, bartenders, managers, owners, and anyone responsible for verifying customer IDs, taking orders, preparing, serving, or delivering alcoholic beverages.

Servers can contact California Alcohol Beverage Control RBS at onlineservices@abc.ca.gov to request changes.

The changes may require proof of legal identity.

California Responsible Beverage Service (RBS) certification indicates that an alcohol server has completed an ABC-approved RBS training program, such as SSC Seller Server Classes at SellerServerClasses.com, and passed the RBS certification exam administered by the Alcoholic Beverage Control (ABC).

After completing the training and exam provided by SellerServerClasses.com/California, the California RBS certification remains valid for three years.

For a server to renew their California RBS Certification they must be in their eligibility window (90 days before current certification expiration). Here are the steps for recertification:

1. Servers and License Admins/License Admin Designees (with the server on their California RBS Roster) will receive notifications to their emails registered in the California RBS Portal when the server is eligible to renew.
2. Servers will log into their existing Server Account on California ABC Online Services (featuring the RBS Portal). If the email address they used at the initial time of registration is no longer valid, they can email onlineservces@abc.ca.gov to have their email address updated.
3. Servers will pay $3.00 to California ABC
4. Servers will take an California RBS training course from an authorized training provider such as SSC Seller Server Classes at www.SellerServerClasses.com/California. Training providers have 24 hours to confirm server training in the RBS Portal. SSC confirms your training immediately upon completion.
5. Servers return to the California RBS Portal once training has been confirmed (they should do a check within 24-48 hours after completing training) and have 3 attempts and 30 days to pass their California RBS alcohol server certification exam with a 70% or better.

*Servers who became certified in Spring 2021 are now eligible to renew their California RBS Certifications.

To obtain your Food Handler Permit for the State of California

• Please visit our website at FHC Food Handler Classes https://foodhandlerclasses.com/california and create an account by selecting the “Create Account” button in orange.
• Once you have created the account it will allow you to make a course purchase.
• To make an individual course purchase you will need to click on “Courses” at the top of the page and then click on the “Take this course” green button on the right side of the page.
• You will then need to enter payment information along with your personal information and then click on the blue “Review Information” button.
• If everything was entered correctly you will then be taken to the next page, where you will need to agree to the policies and then click on the blue “Purchase” button.
• If your payment is approved, you will then need to click on “Course” from the menu and then click on the green “Study” button to begin the course.
• Once all the modules have been studied you will be able to take the final exam, once you meet the required score on the final exam it will allow you to print or download your certificate immediately.

FHC Food Handler Classes FoodHandlerClasses.com is the easiest way to get your ANAB (formerly ANSI) food handlers certificate for California.