Question 1

Can I view my test to see what questions I got right or wrong?

Accepted Answer

We are sorry, but per restricted regulation imposed on us per state requirements we are not allowed to release test answer information.

Question 2

Do I need to finish the course the same day I start it or can I do it in sessions?

Accepted Answer

This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, the Knowledge Checks presented at the end of each module, along with the final exam after completing the study material, must be completed in one sitting.

Question 3

How do bulk purchases work?

Accepted Answer

Our group purchase order system allows you to make a single transaction for group codes. There is a minimum of 2 courses required to make a group purchase. You will have to set up a passkey for your purchase; we will issue you access codes once the purchase is processed. Your employees will then go to the website and sign up for an account. Once their account is created they will then be able to redeem the course using the access code and passkey. To make a group purchase you will need select "Bulk Purchases" from the menu at the top of the page. Please note that the passkey remains the same for everyone and each employee must have own account when taking the course as the certificate will print under the name that's on the account. For more information on group purchase you can visit our info site at https://sellerserverclasses.com.

Question 4

How do I change the language from English to Spanish?

Accepted Answer

To change the language from English to Spanish you will click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

Question 5

How do I find my access code and passkey?

Accepted Answer

Access codes and passkey are for group purchases only and are used to redeem a course purchased on your behalf by your employer and are given to you by your employer. If you are part of a group purchase you will need to obtain this from your employer; otherwise you will need to select "Courses" from the menu at the top of the page and then click on the green "Take This Course" button to make an individual purchase.

To view your access codes and passkey you will need to view the details of your bulk purchase. To view your bulk purchase, you will need to click on the "Me" icon located at the top of the page and then click on the "My Purchases" link located underneath your name. When you click on the purchase you want to view, it will display the purchase details including access codes and passkey. Please note that in this page you will also be able to do other functions such as "Management Sharing" which will allow you to share the details of the purchase with another user and view, download and print employee certificates.

Question 6

How do I print or download my certificate? Will it be mailed to me?

Accepted Answer

To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button. You will then need to click on the green "Print Page" button to print it or the "Download" button to save a copy to your computer or email it to your employer.

We are sorry but we do not mail or email certificates. For your convenience, your account can be accessed from any computer with internet access and a printer such as the public library or your place of employment. Your certificate will be stored on your account for the certificate's term of validity. You can access your account at any time within the term of validity to print or download your certificate.

Question 7

How many questions are on the exam, how long does it take to complete, and what is the passing score?

Accepted Answer

There are 25 multiple choice questions on the exam.
The exam is timed for 90 minutes, but usually takes less than that to complete.
The minimum passing score is 70%.

Question 8

I forgot my username and/or password. Is my email address my username?

Accepted Answer

Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

You create your username during the signup process. Your email address is only used for communication purposes.

Question 9

I need the login information for my employee.

Accepted Answer

Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the students name, email address, and the phone number or physical address to verify account.

Question 10

I was kicked out of the course and now its asking me to repurchase.

Accepted Answer

There are a few reasons why you could have been kicked out of the course.

Failing a PVQ:
Per State requirement a student can only fail due to personal verification questions (PVQ's) a maximum of 3 times within each module. You failed due to either incorrectly answering or not submitting your answer within the 60 seconds allowed 3 times.

Failing the knowledge check:
Due to State regulations a student can only fail the knowledge checks a maximum of 3 times per module. You will have to repurchase the course in order to continue.

Failing the exam:
Per state requirement a student can fail the final exam a maximum of 2 times. Since this was your second time you failed you will have to purchase the course again in order to continue.

Question 11

Its asking me to provide answers to personal verification questions.

Accepted Answer

Personal verification questions (PVQ's) are a state requirement and are used to verify your identity throughout the exam. Once you enter the answer you will need to click on the blue add question button. Once all questions have been selected, the exam will begin.

Question 12

Misspelled name on certificate.

Accepted Answer

As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate.
If there is a mistake on the name on your certificate you will need to submit a support ticket with your request and the following information.
Please provide us with the email address, phone number, and home address associated with the account.
Once we have received and verified this information, the incorrectly issued certificate on this account will be voided- making it no longer valid.
A new, corrected certificate will then be issued to this account.

Question 13

When will I receive my refund?

Accepted Answer

If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.

SSC® Seller Server Classes

Compañeros de Negocio

Compre el curso pero mi compra fue rechazada; sin embargo, mi estado de cuenta bancaria muestra que la compra fue aprobada.

Atención al cliente